WaterFixPros
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Privacy Policy

Last updated: March 2026

Overview

WaterFixPros ("we," "us," or "our") operates the website waterfixpros.com. This Privacy Policy explains how we collect, use, and protect information when you use our service.

Information We Collect

When you call the phone number displayed on our website, we collect call metadata through our call tracking service (Twilio), including:

  • Your phone number
  • Call duration
  • Call status (answered, missed, voicemail)
  • Date and time of the call
  • The page you called from (city)

We do not record phone calls. Only call metadata is collected and stored.

How We Use Your Information

We use call metadata to:

  • Connect you with a water damage restoration professional
  • Qualify leads for our service partners
  • Improve our service and website

Call Tracking and Forwarding

Calls placed through our website are routed through Twilio, a third-party communications platform. When you call, your call is forwarded to a local water damage restoration company. The restoration company will see your caller ID and can return your call directly.

Voicemail

If your call is not answered, you may leave a voicemail. Voicemail recordings are stored securely by Twilio and shared with the restoration company to facilitate a callback.

SMS Notifications

When a call is missed, we may send an SMS notification to the restoration company with your phone number so they can return your call promptly. We do not send marketing SMS messages to callers.

Third-Party Services

We use the following third-party services that may process your data:

  • Twilio (call tracking and forwarding)
  • Vercel (website hosting)

Data Sharing

We share your phone number and call information with the restoration company that receives your forwarded call. We do not sell your personal information to third parties.

Data Retention

Call metadata is retained for business and billing purposes. You may request deletion of your data by contacting us.

TCPA Compliance

WaterFixPros complies with the Telephone Consumer Protection Act (TCPA). We do not make unsolicited calls or send unsolicited text messages. All calls are initiated by you, the consumer.

Contact Us

If you have questions about this Privacy Policy or wish to request deletion of your data, please call us at (832) 242-9792.